Mercure Auckland Hotel

8 Customs Street, Auckland, New Zealand, 1001  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Auckland Hotel

Paid Wi-Fi

NZD 10 per day

Parking

NZD 40 per day

Luggage storage
Late check-in/ -out
Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Fitness/ Gym

Fitness center

Spa and relaxation

Spa center

Laundry

Overview

Mercure Auckland Hotel is placed in a shopping area of Auckland in the vicinity of Eden Garden, Mount Victoria Reserve and Artis Gallery. Mercure Auckland Hotel has been welcoming guests to its cozy rooms since 1994.

The hotel overlooks Waitemata Harbour and Viaduct Harbour and offers panoramic setting in the center of Auckland. The distance between Auckland city center and the property is 1 km.

This modern hotel boasts close proximity to parks and a harbour.

Mercure Auckland Hotel is within a 20-minute drive to Auckland International airport.

Rooms

This property comprises 189 rooms featuring Superior City Side Twin Room, Superior Twin Room and Twin Room with individual climate control, a work desk, TV, a minibar and Wi-Fi. Guests will appreciate a great view of the sea from their rooms. They also comprise private bathrooms appointed with a bathtub, towels and a hairdryer.

Eat & Drink

Guest will enjoy contemporary meals in a sophisticated setting of the lounge restaurant. The busy bar serves a selection of beers, coffee and wines. Guests can wine and dine at Patio Cafe and Divan Cafe, located in the neighborhood.

A full breakfast is served and charges are applicable. 

Services

The hotel offers currency exchange, a luggage storage and an elevator along with conference equipment, a photocopier and computer equipment for both business and leisure guests.

Relax

On-site fitness amenities include a gym and a fitness center.

Internet

Wireless internet is available in public areas at NZD 10 per day.

Guest Parking

private parking is possible at a location nearby at NZD 40 per day.

Number of floors:   13.  Number of rooms:   189.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Lobby
  • Currency exchange
  • Luggage storage
  • Elevator
  • Rooms/ Facilities for disabled

Sports & Fitness

  • Fitness center

Services

  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Dry cleaning
  • Laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/ Child services

Leisure facilities

  • Spa center

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Rollaway beds
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Hair dryer

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  2 pm

Check-out

  • until  11 am

Pets

  • Pets are not allowed.

How to reach hotel

hotel Mercure Auckland Hotel Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    600 m
Airports
Train Stations
  • Britomart
    200 m
  • Auckland Art Gallery
    800 m
  • Bus stop
    100 m
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    110 m
  • Vue Restaurant (cuisine: International)
    20 m
Parks
  • Albert Park
    630 m
Beaches
  • Bethells Beach
    460 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Rooms and availability

Mercure Auckland photos Room
Double Room
Bed type: Double bed or 2 Single beds or Queen-size bed
Size: 26 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Standard|Standard Room, 1 Queen Bed

Room facilities
    Mercure Auckland photos Room
    Superior City Side Double Room
    Bed type: Queen-size bed or King-size bed or Double bed
    Size: 32 m²
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information
    Room facilities
      Mercure Auckland photos Room
      Superior Double Room
      Bed type: King-size bed or Queen-size bed or Double bed
      Size: 32 m²
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      Superior|TWIN SUPERIOR SEA VIEW

      Room facilities

        How to reach hotel

        hotel Mercure Auckland Hotel Auckland location
        Show big map »

        Hotel Address:

        8 Customs Street, Auckland, New Zealand, 1001

        Get directions
        City Center
        • Auckland
          600 m
        Airports
        Train Stations
        • Britomart
          200 m
        • Auckland Art Gallery
          800 m
        • Bus stop
          100 m
        Restaurants
        • Cafe Hanoi (cuisine: Vietnamese)
          110 m
        • Vue Restaurant (cuisine: International)
          20 m
        Parks
        • Albert Park
          630 m
        Beaches
        • Bethells Beach
          460 m
        Hotel information
        • Check-in:
          from  2 pm
        • Check-out:
          until  11 am
        • Number of floors:
          13
        • Number of rooms:
          189

        Hotel Awards

        New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

        According to guest reviews, the hotel has been rated as
        Best Design Hotels in New Zealand

        Use Badge

        Mercure Auckland Location

        Legend
        • Current hotel
        • Hotels nearby
        • Other hotels
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        Route Planner
        Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

        What's nearby

        Tourist attractions

        • Aotea Centre - 800 m

        Popular areas

        • City Center - 500 m

        Places of interest

        • Queens Wharf - 100 m
        • Auckland District Court - 400 m
        • ASB Bank Limited - 500 m
        • Air New Zealand Limited - 500 m
        • Carter Holt Harvey Limited - 500 m
        • Landcare Research - 500 m
        • Westpac New Zealand - 500 m
        • ESR – Institute of Environmental Science and Research - 500 m
        • OCS New Zealand - 500 m
        • Fletcher Construction Company Limited - 500 m
        • ANZ Viaduct Events Centre - 500 m
        • Fonterra Co-op Group - 500 m
        • Bruce Mason Centre - 500 m
        • IAG New Zealand - 500 m
        • NIWA – National Institute of Water and Atmospheric Research - 500 m
        • SKYCITY Entertainment Group - 500 m
        • Central City Library - 700 m
        • Auckland High Court - 700 m
        • The University of Auckland - 800 m

        Train stations

        • Britomart - 100 m
        • Auckland Art Gallery - 700 m

        Convention centers

        • Viaduct Harbour - 400 m
        • SKYCITY Auckland Convention Centre - 600 m
        • The Civic - 900 m
        • Aotea Square - 900 m

        Shopping areas

        • National Maritime Museum - 400 m

        Monuments and Landmarks

        • Skytower - 200 m

        Parks

        • Vector Arena - 800 m

        Local attractions

        • Parnell - 1.5 km
          Parnell Road, Auckland Central
        • Auckland Museum - 2.0 km
          Domain Dr, Auckland Central
        • Auckland Harbour Bridge - 2.4 km
          Curran St, Auckland Central
        • Parnell Rose Gardens - 1.9 km
          Gladstone and Judges Bay Rds., Auckland Central
        • Holy Trinity Cathedral - 2.2 km
          St. Stephen's House, Auckland Central

        Near the hotel

        • Ferry Building - 250 m
          Quay St., Auckland Central
        • Sky Tower - 560 m
          Corner Victoria and Federal Sts, Auckland Central
        • St. Patrick's Cathedral - 440 m
          43 Wyndham Street, Auckland Central
        • Kawakawa Bay - 460 m
          Auckland CentralNew Zealand
        • Vulcan Lane - 280 m
          Vulcan Lane, Auckland Central
        • Voyager New Zealand Maritime Museum - 430 m
          149-159 Quay Street, Auckland Central
        • Bethells Beach - 460 m
          Auckland CentralNew Zealand

        Restaurants nearby

        • Cafe Hanoi - 110 m

          Address: Galway St & Commerce St
          Phone: 09-302-3478

          73% likes this, based on 263 reviews
          Cuisine: Vietnamese

        • Vertigo Restaurant & Bar - 20 m

          Address: 8 Customs Street East
          Phone: 09-302-9424

          Cuisine: Continental

        • Angus Steak House - 100 m

          Address: 8 Fort Lane
          Phone: (09) 379-7815

          75% likes this, based on 133 reviews

        • Vue Restaurant - 20 m

          Address: 8 Customs St

          61% likes this, based on 38 reviews
          Cuisine: International

        • Sal's Authentic New York Pizza - 100 m

          Address: 8 Commerce Street
          Phone: 09 379 7257

          74% likes this, based on 171 reviews
          Price Range: GBP 4 - GBP 21

        Hotel information
        • Check-in:
          from  2 pm
        • Check-out:
          until  11 am
        • Number of floors:
          13
        • Number of rooms:
          189

        Hotel Awards

        New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

        According to guest reviews, the hotel has been rated as
        Best Design Hotels in New Zealand

        Use Badge

        Hotels nearby
        Jucy Hotel Auckland
        2 stars
        0.4 km
        Base Auckland Hotel
        2 stars
        0.6 km
        Cities nearby

        Mercure Auckland Reviews

        Guest reviews are submitted by our customers after their stay at Mercure Auckland

        Average guest rating

        7.2out of 10
        Very good
        Based on 225 reviews

        Guest reviews

        • 1.4

          Nice room.

          Construction feel.

        • Single
          10.0

          The staff were efficient, polite and eager to respond to any request. The room was well appointed and carefully maintained.

        • Single
          5.0

          Was able to park the car overnight for $40.00. However, we waited for 15 -20 minutes for the car to be brought out for departure after checking out. Public transport is within close vicinity for family to access the hotel.

          Heater / air conditioner does not work! High background noise level at night.Waited for quite sometime to access room due to technical reason. Swipe card worked for access to lift facility but room access was denied. It worked after several trips from room to reception and back! Frustration!!

        • Single
          7.4

          Great location, pleasant staff, good price

          Average or below-average room facilities, some noisy and out of date.

        • Couple
          8.2

          The staff were friendly & extremely helpful. On checkin they could not find my online booking, but were quick to sort the problem out and even offered us an early checkin, for which we were most grateful. The location of the hotel is A+, the CBD is right on your doorstep as well as lots of shops & restaurants. Britomart train station is just around the corner. The room ( standard double ) was a little dated but clean, comfortable & warm.

          Our room faced toward the harbour ( 5th floor ) & below was an alleyway where there is a nightclub. We were woken at 1am with yelling, yahooing, singing and so on... this continued for several hours, which was to say the least was very annoying. But in the morning we requested a room change & the hotel staff were extremely quick to transfer all our bags to a room facing the city, which was most appreciated. I felt that the parking within the hotel was very expensive at $40 per night.

        • Older travelers
          7.8

          We chose the Mercure due to it's handy location near the ferry terminal and the very low price. The building is from the 1960's and our room hadn't changed much since then. It had new carpet and a flat screen tv but really needed an overhaul to bring it up to 2011 standards. We didn't have breakfast at the hotel as they were charging about $30 for this and there are a few cafes around the area to choose from at a lower price.

          The dated look and feel of the hotel. The bathroom was in need of an upgrade.

        • Group of friends
          6.0

          Comfortable enough space for queen + single room. Good location.

          Towels were not always clean and odour free.

        • Single
          4.2

          I had such a poor experience that I cannot think of anything. But to be fair: the lobby looked nice and tidy.

          This was one of my worst hotel experiences! Management of this hotel does not trust their customers and allocated $100 on my credit card in case something gets stolen or broken (!). In return they had not much to offer: the room facilities were poor and of old condition; the shower knob was stuck and I had to wait 20 minutes for someone to fix it in the morning when I was in a hurry; the neighbour room's entrance was not maintained properly, it was squeaky and kept me awake all night when the person allocating this room seemed to have a need of using this door often between 11.30pm and 5.30am; service personnel was not of the friendliest kind; my room was not properly cleaned - teacup and dishes were not done... This was more of a backpacker experience than one of a hotel of good standing.

        • Single
          9.6

          Fantastic staying at the Mercure the staff were fantastic, quality accommodation, great value for your money.

        • Single
          7.8

          Location

          Pricing of extras. Connecting to the internet in the room expensive. Breakfast charges high and not in line with published rates on your site.

        • Older travelers
          8.8

          It was an excellent hotel in an excellent part of the city

          Checking out was a bit frustrating. I had been charged for a carpark. My wife and I had flown up from Wellington for the long weekend and did not have a car. We used public transport. The staff reacted as if I was being untruthful and spent minutes searching the computer.

        • Older travelers
          6.6

          location

          valet parking organisation poor / expensive. noisey lift operating, could be heard in the room we had

        • Older travelers
          6.6

          We had dinner in the hotel dining room and found the music far too loud. My husband has a hearing disability and the loud background music makes it very hard for him to hear me. I asked for it to be turned down but it took forever to do so. Also I didn't get the meal I ordered which was very disappointing and was given two free coffees to compensate for the error. We also felt that the rooms were very small with not enough space to put our small suitcases.

        • Group of friends
          10.0

          awesum time good views, and no issues with music being a little loud :P

          no free chocolates on our pillows haha nah just jokes

        • Single
          7.8

          Centrally located with easy walking distance to Auckland's famous Viaduct bars and restaurants, ferry services and city attractions. I would certainly stay again!

        How to reach hotel

        hotel Mercure Auckland Hotel Auckland location
        Show big map »

        Hotel Address:

        8 Customs Street, Auckland, New Zealand, 1001

        Get directions
        City Center
        • Auckland
          600 m
        Airports
        Train Stations
        • Britomart
          200 m
        • Auckland Art Gallery
          800 m
        • Bus stop
          100 m
        Restaurants
        • Cafe Hanoi (cuisine: Vietnamese)
          110 m
        • Vue Restaurant (cuisine: International)
          20 m
        Parks
        • Albert Park
          630 m
        Beaches
        • Bethells Beach
          460 m
        Hotel information
        • Check-in:
          from  2 pm
        • Check-out:
          until  11 am
        • Number of floors:
          13
        • Number of rooms:
          189

        Hotel Awards

        New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

        According to guest reviews, the hotel has been rated as
        Best Design Hotels in New Zealand

        Use Badge