Mercure Auckland Hotel

8 Customs Street, Auckland, New Zealand, 1001  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Auckland Hotel

Wi-Fi
Parking

NZD 40 per day

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Fitness/ Gym

Fitness center

Spa and relaxation

Spa center

Laundry

Overview

The 4-star Mercure Auckland Hotel in Central Business district offers cozy guestrooms overlooking Waitemata Harbour and Viaduct Harbour. Since 1994, it has been hosting guests in the center of Auckland.

The hotel is approximately 5 minutes' walk from Sky Tower, Ponsonby and Viaduct Harbour. The property is located 1 km away from Auckland city center with an art gallery, a museum and a tower nearby.

Quick access to restaurants and casinos is provided.

Auckland Art Gallery train station is a 15-minute walk away. It will take around 20 minutes to get to Auckland International airport by car.

Rooms

A great view over the sea welcomes guests to junior king suite, superior city side twin room for single use and superior twin room for single use offering en suite bathrooms along with an in-room safe, a work desk, a Nespresso coffee machine, central heating and cable TV. Room facilities also include a dishwasher and a fridge for self-catering.

Eat & Drink

Guests can have delicious meals at the panoramic restaurant. The busy bar serves a selection of beers, wines and spirits. The steakhouse Patio Cafe can be reached within a 5-minute walk.

A full breakfast is served and charges are applicable. 

Services

Currency exchange, a lift and parking for general use and conference equipment, computer rental and a business center for work can be found on-site.

Relax

Mercure Auckland Hotel is a child-friendly hotel offering cribs and babysitting. Active guests will benefit from a gym, a fitness center and yoga classes available on the premises.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

private parking is possible at a location nearby at NZD 40 per day.

Number of floors:   13.  Number of rooms:   189.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Luggage storage
  • Elevator
  • Currency exchange
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Yoga class

Services

  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • Restaurant
  • Cafe
  • Bar/ Lounge area

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Babysitting/Child services

Leisure facilities

  • Spa center
  • Library

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Hair dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  2 pm

Check-out

  • until  11 am

How to reach hotel

hotel Mercure Auckland Hotel Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    600 m
Airports
Train Stations
  • Britomart
    200 m
  • Train Stations
    100 m
  • Bus stop
    100 m
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    110 m
  • Vue Restaurant (cuisine: International)
    20 m
Parks
  • Albert Park
    630 m
Beaches
  • Bethells Beach
    460 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Rooms and availability

Double Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
Room Description:

Standard|DOUBLE SEA VIEW

Quadruple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Ironing facilities
  • Alarm clock
  • Bathroom:Hair dryer
  • Media:Satellite TV
  • Wake up service
Room Description:

Single room

Junior King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Trash cans
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Linen
  • Dining:Mini-bar
  • Refrigerator
  • Media:Satellite TV
  • Radio
Room Description:

Junior Suite|JUNIOR SUITE KING SIZE BED

Mercure Auckland photos Room
Superior City Side Queen Room
City view
  • Room size:

    20 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed, 2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Ironing facilities
  • Direct dial phone number
  • Alarm clock
  • Bathroom:Hair dryer
  • Media:Satellite TV
  • Wake up service
Room Description:

Superior|Superior Queen Bed City Side Non Refundable

Mercure Auckland photos Room
Superior Double Room
City view
  • Room size:

    32 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Queen-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Trash cans
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Superior|Superior Room - Breakfast included

Mercure Auckland photos Room
Superior City Side King Room
City view
  • Room size:

    21 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Ironing facilities
  • Direct dial phone number
  • Alarm clock
  • Bathroom:Hair dryer
  • Media:Satellite TV
  • Wake up service
Room Description:

Superior|Superior King Bed City Side Non Refundable

Mercure Auckland photos Room
Superior King Room
City view
  • Room size:

    21 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:In-room safe
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Alarm clock
  • Trash cans
  • Bathroom:Bathroom
  • Walk in shower
  • Roll in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Superior|DOUBLE CITY VIEW-KING-SUPERIOR

Superior City Side Twin Room for Single Use
  • Max occupancy:

    1 person

  • Bed type:

    2 Single beds

  • Check Prices
Room Description:

Twin room sole use

Superior Twin Room for Single Use
Ocean view
  • Max occupancy:

    1 person

  • Bed type:

    2 Queen-size beds

  • Check Prices
Room Description:

Twin room sole use

Superior Triple Room
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Triple room

Superior Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

Superior|QUADRUPLE 2 QUEEN BEDS-SUPERIOR

Mercure Auckland Location

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  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • Viaduct Harbour400 m
  • City Center500 m
  • Aotea Square900 m

Places of interest

  • Queens Wharf100 m
  • Auckland District Court400 m
  • OCS New Zealand500 m
  • ASB Bank Limited500 m
  • ANZ Viaduct Events Centre500 m
  • ESR – Institute of Environmental Science and Research500 m
  • Westpac New Zealand500 m
  • Air New Zealand Limited500 m
  • Carter Holt Harvey Limited500 m
  • Fonterra Co-op Group500 m
  • Fletcher Construction Company Limited500 m
  • Bruce Mason Centre500 m
  • SKYCITY Entertainment Group500 m
  • IAG New Zealand500 m
  • NIWA – National Institute of Water and Atmospheric Research500 m
  • Landcare Research500 m
  • Auckland High Court700 m
  • Central City Library700 m
  • The University of Auckland800 m

Train stations

  • Britomart100 m

Convention centers

  • SKYCITY Auckland Convention Centre600 m
  • The Civic900 m

Monuments and Landmarks

  • Skytower200 m

Stadiums

  • Vector Arena800 m

Museums

  • National Maritime Museum400 m

Theaters

  • Aotea Centre800 m

Galleries

  • Auckland Art Gallery700 m

Local attractions

  • Parnell1.5 km
    Parnell Road, Auckland Central
  • Auckland Museum2.0 km
    Domain Dr, Auckland Central
  • Auckland Harbour Bridge2.4 km
    Curran St, Auckland Central
  • Parnell Rose Gardens1.9 km
    Gladstone and Judges Bay Rds., Auckland Central
  • Holy Trinity Cathedral2.2 km
    St. Stephen's House, Auckland Central

Near the hotel

  • Ferry Building250 m
    Quay St., Auckland Central
  • Sky Tower560 m
    Corner Victoria and Federal Sts, Auckland Central
  • St. Patrick's Cathedral440 m
    43 Wyndham Street, Auckland Central
  • Kawakawa Bay460 m
    Auckland CentralNew Zealand
  • Vulcan Lane280 m
    Vulcan Lane, Auckland Central
  • Voyager New Zealand Maritime Museum430 m
    149-159 Quay Street, Auckland Central
  • Bethells Beach460 m
    Auckland CentralNew Zealand

Restaurants nearby

  • Cafe Hanoi110 m

    Address: Galway St & Commerce St
    Phone: 09-302-3478

    73% likes this, based on 263 reviews
    Cuisine: Vietnamese

  • Vertigo Restaurant & Bar20 m

    Address: 8 Customs Street East
    Phone: 09-302-9424

    Cuisine: Continental

  • Angus Steak House100 m

    Address: 8 Fort Lane
    Phone: (09) 379-7815

    75% likes this, based on 133 reviews

  • Vue Restaurant20 m

    Address: 8 Customs St

    61% likes this, based on 38 reviews
    Cuisine: International

  • Sal's Authentic New York Pizza100 m

    Address: 8 Commerce Street
    Phone: 09 379 7257

    74% likes this, based on 171 reviews
    Price Range: GBP 4 - GBP 20

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Hotels nearby
Jucy Hotel Auckland
2 stars
0.4 km
Base Auckland Hotel
2 stars
0.6 km
Cities nearby

Mercure Auckland Reviews

Guest reviews are submitted by our customers after their stay at Mercure Auckland

Average guest rating

7.2out of 10
Very good
Based on 225 reviews

Guest reviews

  • 1.4

    Nice room.

    Construction feel.

  • Single
    10.0

    The staff were efficient, polite and eager to respond to any request. The room was well appointed and carefully maintained.

  • Single
    5.0

    Was able to park the car overnight for $40.00. However, we waited for 15 -20 minutes for the car to be brought out for departure after checking out. Public transport is within close vicinity for family to access the hotel.

    Heater / air conditioner does not work! High background noise level at night.Waited for quite sometime to access room due to technical reason. Swipe card worked for access to lift facility but room access was denied. It worked after several trips from room to reception and back! Frustration!!

  • Single
    7.4

    Great location, pleasant staff, good price

    Average or below-average room facilities, some noisy and out of date.

  • Couple
    8.2

    The staff were friendly & extremely helpful. On checkin they could not find my online booking, but were quick to sort the problem out and even offered us an early checkin, for which we were most grateful. The location of the hotel is A+, the CBD is right on your doorstep as well as lots of shops & restaurants. Britomart train station is just around the corner. The room ( standard double ) was a little dated but clean, comfortable & warm.

    Our room faced toward the harbour ( 5th floor ) & below was an alleyway where there is a nightclub. We were woken at 1am with yelling, yahooing, singing and so on... this continued for several hours, which was to say the least was very annoying. But in the morning we requested a room change & the hotel staff were extremely quick to transfer all our bags to a room facing the city, which was most appreciated. I felt that the parking within the hotel was very expensive at $40 per night.

  • Older travelers
    7.8

    We chose the Mercure due to it's handy location near the ferry terminal and the very low price. The building is from the 1960's and our room hadn't changed much since then. It had new carpet and a flat screen tv but really needed an overhaul to bring it up to 2011 standards. We didn't have breakfast at the hotel as they were charging about $30 for this and there are a few cafes around the area to choose from at a lower price.

    The dated look and feel of the hotel. The bathroom was in need of an upgrade.

  • Group of friends
    6.0

    Comfortable enough space for queen + single room. Good location.

    Towels were not always clean and odour free.

  • Single
    4.2

    I had such a poor experience that I cannot think of anything. But to be fair: the lobby looked nice and tidy.

    This was one of my worst hotel experiences! Management of this hotel does not trust their customers and allocated $100 on my credit card in case something gets stolen or broken (!). In return they had not much to offer: the room facilities were poor and of old condition; the shower knob was stuck and I had to wait 20 minutes for someone to fix it in the morning when I was in a hurry; the neighbour room's entrance was not maintained properly, it was squeaky and kept me awake all night when the person allocating this room seemed to have a need of using this door often between 11.30pm and 5.30am; service personnel was not of the friendliest kind; my room was not properly cleaned - teacup and dishes were not done... This was more of a backpacker experience than one of a hotel of good standing.

  • Single
    9.6

    Fantastic staying at the Mercure the staff were fantastic, quality accommodation, great value for your money.

  • Single
    7.8

    Location

    Pricing of extras. Connecting to the internet in the room expensive. Breakfast charges high and not in line with published rates on your site.

  • Older travelers
    8.8

    It was an excellent hotel in an excellent part of the city

    Checking out was a bit frustrating. I had been charged for a carpark. My wife and I had flown up from Wellington for the long weekend and did not have a car. We used public transport. The staff reacted as if I was being untruthful and spent minutes searching the computer.

  • Older travelers
    6.6

    location

    valet parking organisation poor / expensive. noisey lift operating, could be heard in the room we had

  • Older travelers
    6.6

    We had dinner in the hotel dining room and found the music far too loud. My husband has a hearing disability and the loud background music makes it very hard for him to hear me. I asked for it to be turned down but it took forever to do so. Also I didn't get the meal I ordered which was very disappointing and was given two free coffees to compensate for the error. We also felt that the rooms were very small with not enough space to put our small suitcases.

  • Group of friends
    10.0

    awesum time good views, and no issues with music being a little loud :P

    no free chocolates on our pillows haha nah just jokes

  • Single
    7.8

    Centrally located with easy walking distance to Auckland's famous Viaduct bars and restaurants, ferry services and city attractions. I would certainly stay again!

How to reach hotel

hotel Mercure Auckland Hotel Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    600 m
Airports
Train Stations
  • Britomart
    200 m
  • Train Stations
    100 m
  • Bus stop
    100 m
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    110 m
  • Vue Restaurant (cuisine: International)
    20 m
Parks
  • Albert Park
    630 m
Beaches
  • Bethells Beach
    460 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge