Mercure Auckland Hotel

8 Customs Street, Auckland, New Zealand, 1001  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Auckland Hotel

Internet

Paid wired internet connection

Parking

NZD 40 per day

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Fitness/ Gym

Fitness center

Spa and relaxation

Spa center

Laundry

Overview

Mercure Auckland is a 13-story hotel in a shopping area of Auckland at a close proximity to Eden Garden, Mount Victoria Reserve and Artis Gallery offering cozy rooms with a great view over the sea. Since 1994, it has been hosting guests in the center of Auckland.

The panoramic location makes an art gallery, a museum and a tower easily reachable. The property is in a 10-minute walk to Auckland city center.

Within walking distance of Central Business district with restaurants and casinos.

Auckland Art Gallery train station is 15 minutes' walking distance from the hotel. Auckland International airport can be reached by car.

Rooms

Mercure Auckland Hotel is a property in Auckland that comes with 189 rooms and provides an in-room safe, a work desk, coffee/tea makers, central heating and LCD TV. Guests will enjoy views of Waitemata Harbour and Viaduct Harbour from their rooms. The rooms feature a dishwasher and a fridge as well as en suite bathrooms with a bathtub, towels and a hairdryer.

Eat & Drink

Delicious meals of contemporary cuisine are served in a sophisticated setting of the lounge restaurant. The busy bar serves a selection of beers, wines and spirits. Serving a wide range of dishes, Patio Cafe and Divan Cafe can be reached within 5 minutes’ walk.

A full breakfast is served and charges are applicable. 

Services

Business travelers can use conference equipment, computer rental and a business centre available on site.

Relax

On-site facilities for children include cribs and babysitting. Mercure Auckland Hotel offers a gym and a fitness centre for guests to keep fit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

private parking is possible at a location nearby at NZD 40 per day.

Number of floors:   13.  Number of rooms:   189.

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Facilities

General

  • Non-smoking property
  • Paid wired internet connection
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Luggage storage
  • Elevator
  • Currency exchange
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Yoga class

Services

  • Valet parking
  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • Restaurant
  • Cafe
  • Bar/ Lounge area

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services

Leisure facilities

  • Spa center
  • Library

Room view

  • Sea view
  • City view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Hair dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  2 pm

Check-out

  • until  11 am

Pets

  • Pets are not allowed.

How to reach hotel

hotel Mercure Auckland Hotel Auckland location
Show big map »

Hotel Address:

8 Customs Street, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    600 m
Airports
Train Stations
  • Britomart
    200 m
  • Auckland Art Gallery
    800 m
  • Bus stop
    100 m
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    110 m
  • Vue Restaurant (cuisine: International)
    20 m
Parks
  • Albert Park
    630 m
Beaches
  • Bethells Beach
    460 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Rooms and availability

Mercure Auckland photos Room
Single Room
Bed type: 1 Single bed or Double bed
Size: 26 m²
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  • Air conditioning
  • Shower
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Standard|DOUBLE SEA VIEW

Room facilities
    Twin Room for Single Use
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    — Less information+ More information
    Mercure Auckland photos Room
    Queen Room
    Bed type: Queen-size bed
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    • Air conditioning
    • Shower
    — Less information+ More information

    Standard|Standard Queen Bed Non Refundable

    Room facilities
      Mercure Auckland photos Room
      Superior Double Room
      Bed type: Double bed or 2 Single beds or 2 Queen-size beds
      Size: 32 m²
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      • Air conditioning
      • Shower
      — Less information+ More information

      Superior|Superior Room - Breakfast included

      Room facilities
        Superior City Side Double Room
        Bed type: Queen-size bed or 2 Single beds or Twin beds
        Size: 32 m²
        Check Prices
        • Air conditioning
        — Less information+ More information

        Double room

        Room facilities
          Mercure Auckland photos Room
          Superior King Room
          Bed type: King-size bed or 1 Single bed
          Size: 32 m²
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          • Air conditioning
          • Shower
          — Less information+ More information

          Superior|Superior King Bed Ocean View Non Refundable

          Room facilities
            Mercure Auckland photos Room
            Superior City Side King Room
            Bed type: King-size bed
            Size: 32 m²
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information

            Superior|Superior King Bed City Side Non Refundable

            Room facilities
              Superior City Side Twin Room for Single Use
              Bed type: 2 Single beds
              Check Prices
              — Less information+ More information

              Twin room sole use

              Superior Twin Room for Single Use
              Bed type: 2 Queen-size beds
              Check Prices
              — Less information+ More information

              Twin room sole use

              Mercure Auckland photos Room
              Superior Queen Room
              Bed type: Queen-size bed or 2 Queen-size beds or 1 Single bed
              Size: 32 m²
              Check Prices
              • Air conditioning
              • Shower
              — Less information+ More information

              Superior|Superior 2 Queen Beds + Breakfast (2 beds)

              Room facilities
                Mercure Auckland photos Room
                Superior City Side Queen Room
                Bed type: Queen-size bed or 1 Single bed
                Size: 32 m²
                Check Prices
                • Air conditioning
                • Shower
                — Less information+ More information

                Superior|Superior Queen Bed City Side Non Refundable

                Room facilities
                  Mercure Auckland photos Room
                  Superior Quadruple Room
                  Bed type: Sleeping arrangements for 4 persons
                  Check Prices
                  • Air conditioning
                  • Shower
                  — Less information+ More information
                  Room facilities

                    How to reach hotel

                    hotel Mercure Auckland Hotel Auckland location
                    Show big map »

                    Hotel Address:

                    8 Customs Street, Auckland, New Zealand, 1001

                    Get directions
                    City Center
                    • Auckland
                      600 m
                    Airports
                    Train Stations
                    • Britomart
                      200 m
                    • Auckland Art Gallery
                      800 m
                    • Bus stop
                      100 m
                    Restaurants
                    • Cafe Hanoi (cuisine: Vietnamese)
                      110 m
                    • Vue Restaurant (cuisine: International)
                      20 m
                    Parks
                    • Albert Park
                      630 m
                    Beaches
                    • Bethells Beach
                      460 m
                    Hotel information
                    • Check-in:
                      from  2 pm
                    • Check-out:
                      until  11 am
                    • Number of floors:
                      13
                    • Number of rooms:
                      189

                    Hotel Awards

                    New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

                    According to guest reviews, the hotel has been rated as
                    Best Design Hotels in New Zealand

                    Use Badge

                    Mercure Auckland Location

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                    • Hotels nearby
                    • Other hotels
                    • Airports
                    • Underground stations
                    • Train stations
                    • Parks
                    • Tourist attractions
                    • Museums
                    • Convention centers
                    • Stadiums
                    • Food and meals
                    • General

                    Hover above the icons to see hotel photo and details.

                    Click the hotel to go to the main hotel page.

                    Route Planner
                    Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                    What's nearby

                    Popular areas

                    • Viaduct Harbour - 400 m
                    • City Center - 500 m
                    • Aotea Square - 900 m

                    Places of interest

                    • Queens Wharf - 100 m
                    • Auckland District Court - 400 m
                    • ASB Bank Limited - 500 m
                    • Carter Holt Harvey Limited - 500 m
                    • OCS New Zealand - 500 m
                    • Landcare Research - 500 m
                    • Westpac New Zealand - 500 m
                    • ESR – Institute of Environmental Science and Research - 500 m
                    • Fletcher Construction Company Limited - 500 m
                    • Air New Zealand Limited - 500 m
                    • ANZ Viaduct Events Centre - 500 m
                    • Fonterra Co-op Group - 500 m
                    • Bruce Mason Centre - 500 m
                    • IAG New Zealand - 500 m
                    • NIWA – National Institute of Water and Atmospheric Research - 500 m
                    • SKYCITY Entertainment Group - 500 m
                    • Central City Library - 700 m
                    • Auckland High Court - 700 m
                    • The University of Auckland - 800 m

                    Train stations

                    • Britomart - 100 m

                    Convention centers

                    • SKYCITY Auckland Convention Centre - 600 m
                    • The Civic - 900 m

                    Monuments and Landmarks

                    • Skytower - 200 m

                    Stadiums

                    • Vector Arena - 800 m

                    Museums

                    • National Maritime Museum - 400 m

                    Theaters

                    • Aotea Centre - 800 m

                    Galleries

                    • Auckland Art Gallery - 700 m

                    Local attractions

                    • Parnell - 1.5 km
                      Parnell Road, Auckland Central
                    • Auckland Museum - 2.0 km
                      Domain Dr, Auckland Central
                    • Auckland Harbour Bridge - 2.4 km
                      Curran St, Auckland Central
                    • Parnell Rose Gardens - 1.9 km
                      Gladstone and Judges Bay Rds., Auckland Central
                    • Holy Trinity Cathedral - 2.2 km
                      St. Stephen's House, Auckland Central

                    Near the hotel

                    • Ferry Building - 250 m
                      Quay St., Auckland Central
                    • Sky Tower - 560 m
                      Corner Victoria and Federal Sts, Auckland Central
                    • St. Patrick's Cathedral - 440 m
                      43 Wyndham Street, Auckland Central
                    • Kawakawa Bay - 460 m
                      Auckland CentralNew Zealand
                    • Vulcan Lane - 280 m
                      Vulcan Lane, Auckland Central
                    • Voyager New Zealand Maritime Museum - 430 m
                      149-159 Quay Street, Auckland Central
                    • Bethells Beach - 460 m
                      Auckland CentralNew Zealand

                    Restaurants nearby

                    • Cafe Hanoi - 110 m

                      Address: Galway St & Commerce St
                      Phone: 09-302-3478

                      73% likes this, based on 263 reviews
                      Cuisine: Vietnamese

                    • Vertigo Restaurant & Bar - 20 m

                      Address: 8 Customs Street East
                      Phone: 09-302-9424

                      Cuisine: Continental

                    • Angus Steak House - 100 m

                      Address: 8 Fort Lane
                      Phone: (09) 379-7815

                      75% likes this, based on 133 reviews

                    • Vue Restaurant - 20 m

                      Address: 8 Customs St

                      61% likes this, based on 38 reviews
                      Cuisine: International

                    • Sal's Authentic New York Pizza - 100 m

                      Address: 8 Commerce Street
                      Phone: 09 379 7257

                      74% likes this, based on 171 reviews
                      Price Range: GBP 4 - GBP 21

                    Hotel information
                    • Check-in:
                      from  2 pm
                    • Check-out:
                      until  11 am
                    • Number of floors:
                      13
                    • Number of rooms:
                      189

                    Hotel Awards

                    New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

                    According to guest reviews, the hotel has been rated as
                    Best Design Hotels in New Zealand

                    Use Badge

                    Hotels nearby
                    Jucy Hotel Auckland
                    2 stars
                    0.4 km
                    Base Auckland Hotel
                    2 stars
                    0.6 km
                    Cities nearby

                    Mercure Auckland Reviews

                    Guest reviews are submitted by our customers after their stay at Mercure Auckland

                    Average guest rating

                    7.2out of 10
                    Very good
                    Based on 225 reviews

                    Guest reviews

                    • 1.4

                      Nice room.

                      Construction feel.

                    • Single
                      10.0

                      The staff were efficient, polite and eager to respond to any request. The room was well appointed and carefully maintained.

                    • Single
                      5.0

                      Was able to park the car overnight for $40.00. However, we waited for 15 -20 minutes for the car to be brought out for departure after checking out. Public transport is within close vicinity for family to access the hotel.

                      Heater / air conditioner does not work! High background noise level at night.Waited for quite sometime to access room due to technical reason. Swipe card worked for access to lift facility but room access was denied. It worked after several trips from room to reception and back! Frustration!!

                    • Single
                      7.4

                      Great location, pleasant staff, good price

                      Average or below-average room facilities, some noisy and out of date.

                    • Couple
                      8.2

                      The staff were friendly & extremely helpful. On checkin they could not find my online booking, but were quick to sort the problem out and even offered us an early checkin, for which we were most grateful. The location of the hotel is A+, the CBD is right on your doorstep as well as lots of shops & restaurants. Britomart train station is just around the corner. The room ( standard double ) was a little dated but clean, comfortable & warm.

                      Our room faced toward the harbour ( 5th floor ) & below was an alleyway where there is a nightclub. We were woken at 1am with yelling, yahooing, singing and so on... this continued for several hours, which was to say the least was very annoying. But in the morning we requested a room change & the hotel staff were extremely quick to transfer all our bags to a room facing the city, which was most appreciated. I felt that the parking within the hotel was very expensive at $40 per night.

                    • Older travelers
                      7.8

                      We chose the Mercure due to it's handy location near the ferry terminal and the very low price. The building is from the 1960's and our room hadn't changed much since then. It had new carpet and a flat screen tv but really needed an overhaul to bring it up to 2011 standards. We didn't have breakfast at the hotel as they were charging about $30 for this and there are a few cafes around the area to choose from at a lower price.

                      The dated look and feel of the hotel. The bathroom was in need of an upgrade.

                    • Group of friends
                      6.0

                      Comfortable enough space for queen + single room. Good location.

                      Towels were not always clean and odour free.

                    • Single
                      4.2

                      I had such a poor experience that I cannot think of anything. But to be fair: the lobby looked nice and tidy.

                      This was one of my worst hotel experiences! Management of this hotel does not trust their customers and allocated $100 on my credit card in case something gets stolen or broken (!). In return they had not much to offer: the room facilities were poor and of old condition; the shower knob was stuck and I had to wait 20 minutes for someone to fix it in the morning when I was in a hurry; the neighbour room's entrance was not maintained properly, it was squeaky and kept me awake all night when the person allocating this room seemed to have a need of using this door often between 11.30pm and 5.30am; service personnel was not of the friendliest kind; my room was not properly cleaned - teacup and dishes were not done... This was more of a backpacker experience than one of a hotel of good standing.

                    • Single
                      9.6

                      Fantastic staying at the Mercure the staff were fantastic, quality accommodation, great value for your money.

                    • Single
                      7.8

                      Location

                      Pricing of extras. Connecting to the internet in the room expensive. Breakfast charges high and not in line with published rates on your site.

                    • Older travelers
                      8.8

                      It was an excellent hotel in an excellent part of the city

                      Checking out was a bit frustrating. I had been charged for a carpark. My wife and I had flown up from Wellington for the long weekend and did not have a car. We used public transport. The staff reacted as if I was being untruthful and spent minutes searching the computer.

                    • Older travelers
                      6.6

                      location

                      valet parking organisation poor / expensive. noisey lift operating, could be heard in the room we had

                    • Older travelers
                      6.6

                      We had dinner in the hotel dining room and found the music far too loud. My husband has a hearing disability and the loud background music makes it very hard for him to hear me. I asked for it to be turned down but it took forever to do so. Also I didn't get the meal I ordered which was very disappointing and was given two free coffees to compensate for the error. We also felt that the rooms were very small with not enough space to put our small suitcases.

                    • Group of friends
                      10.0

                      awesum time good views, and no issues with music being a little loud :P

                      no free chocolates on our pillows haha nah just jokes

                    • Single
                      7.8

                      Centrally located with easy walking distance to Auckland's famous Viaduct bars and restaurants, ferry services and city attractions. I would certainly stay again!

                    How to reach hotel

                    hotel Mercure Auckland Hotel Auckland location
                    Show big map »

                    Hotel Address:

                    8 Customs Street, Auckland, New Zealand, 1001

                    Get directions
                    City Center
                    • Auckland
                      600 m
                    Airports
                    Train Stations
                    • Britomart
                      200 m
                    • Auckland Art Gallery
                      800 m
                    • Bus stop
                      100 m
                    Restaurants
                    • Cafe Hanoi (cuisine: Vietnamese)
                      110 m
                    • Vue Restaurant (cuisine: International)
                      20 m
                    Parks
                    • Albert Park
                      630 m
                    Beaches
                    • Bethells Beach
                      460 m
                    Hotel information
                    • Check-in:
                      from  2 pm
                    • Check-out:
                      until  11 am
                    • Number of floors:
                      13
                    • Number of rooms:
                      189

                    Hotel Awards

                    New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

                    According to guest reviews, the hotel has been rated as
                    Best Design Hotels in New Zealand

                    Use Badge